When the user you’re interested in has gotten lost somewhere in your direct inbox, simply shoot them a message. If, on the other hand, you’d like to disable your activity status, just slide the Show activity status button to Off. Turn the Show activity status toggle on.Click on the three horizontal lines in the top right.Go to your profile page by tapping your profile picture in the bottom right.To turn your activity status back to “On,” follow these steps: If you’ve disabled your activity status, you can’t see other users’ statuses either. Delete Instagram and reinstall it from the Play Store or App Store.With Instagram’s somewhat frequent bugs, troubleshooting the app is recommended. You can always get them to reverse it, but that’s entirely up to you. If the person disabled their status, doesn’t follow you, restricted, or blocked you, there’s nothing you can do. If these steps don't help you solve the issue with your Instagram messages, see this article: Agents are unable to respond to an Instagram Direct message.Note that some of the mentioned problems can’t be fixed. Contact Instagram Business Support to verify if your account has been impacted. This error can also appear when your Instagram account has a policy violation or temporary ban. Re-add the Instagram channel back to your Zendesk account.Unlink your Zendesk integration from the users on Instagram.Select Delete channel in the window popup.On the channel you want to remove, select the options menu ( ) and click Delete.Go to Admin Center > Messaging and social > Messaging. Remove Instagram Direct from your account.Re-add your Facebook channel to your Zendesk account.Unlink your Facebook page and reauthorize.Remove the Facebook integration from your Zendesk account.The instructions to solve this issue on Facebook are divided into three steps. The instructions to solve this issue change according to its channel: This commonly occurs when you have recently changed the password of your Facebook or Instagram channels. When I reply to a Facebook or Instagram message, I receive an error message right below the comment that says Not delivered.

Insta messenger not working